ywkk Privacy Policy

1. Introduction

Welcome to ywkk. This Privacy Policy ("Policy") governs the collection, processing, storage, and disclosure of personal information by ywkk ("we", "our", or "us") in connection with your use of the ywkk platform, accessible at https://ywkk.ws ("Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.

ywkk operates as an online betting and casino entertainment platform serving players located in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We take data protection seriously and aim to process your personal information lawfully, fairly, and transparently.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, which together form the complete agreement between you and ywkk. If you do not agree with this Policy, please discontinue use of the Platform.

2. Information We Collect

We collect personal information in the following categories:

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued identification document (e.g., National ID, passport) required for Know Your Customer (KYC) verification. We require players to be at least 21 years of age.
• Contact Data: Email address, mobile phone number, and residential address within Bangladesh.
• Account Credentials: Username, hashed password, and security question responses. Passwords are never stored in plain text.
• Financial Data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account information (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), and transaction history associated with your ywkk account.
• Technical Data: IP address, device type, operating system, browser type, session tokens, and access timestamps.
• Usage Data: Betting history, game preferences, wager amounts, session durations, and interaction logs within the Platform.
• Communications Data: Records of any correspondence you send to our customer support team, including live chat transcripts and email exchanges.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 9 of this Policy.

We do not knowingly collect data from any person under the age of 21. If we discover that a minor has provided us with personal information, we will promptly delete that data and close the associated account.

3. How We Use Your Information

ywkk uses the personal data we collect for the following clearly defined purposes:

1. Account Registration and Management: To create, verify, maintain, and manage your player account on the ywkk Platform.
2. Identity Verification (KYC): To comply with anti-money-laundering (AML) and responsible gaming obligations by confirming your age (21+), identity, and address.
3. Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts, and to maintain accurate financial records.
4. Platform Operation and Security: To detect, prevent, and investigate fraud, cheating, collusion, bot activity, and other forms of abuse on the Platform.
5. Customer Support: To respond to your queries, resolve disputes, and provide 24/7 assistance in English.
6. Legal and Regulatory Compliance: To fulfil any legal obligations we may be subject to, including responding to lawful requests from competent authorities.
7. Service Improvement: To analyse usage patterns (on an aggregated, anonymised basis where possible) and improve the features, performance, and reliability of the Platform.
8. Communications: To send you transactional messages (e.g., deposit confirmations, withdrawal receipts) and, where you have opted in, promotional communications about ywkk bonuses and new games.
9. Responsible Gaming: To monitor betting behaviour and intervene where patterns suggest problematic gambling, in line with our commitments on the Responsible Gaming page.

4. Disclosure of Your Information

ywkk does not sell your personal data to third parties. We may, however, share your information in limited circumstances:

• Payment Service Providers: We share transaction-related data with payment processors (bKash, Nagad, Rocket, Upay) solely to facilitate deposits and withdrawals.
• Identity Verification Partners: We may use third-party KYC service providers to verify the documents you submit. These partners process your data only for verification purposes and are bound by strict confidentiality agreements.
• Technical Infrastructure: Our hosting and cloud infrastructure providers may process your data as part of normal platform operations. All such providers are contractually required to protect your data.
• Legal Obligations: We may disclose your information to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
• Fraud Prevention: We may share information with other gaming operators or industry fraud-prevention bodies on a strictly confidential basis where we have reasonable grounds to suspect fraudulent activity.

In all cases, we require any third party receiving your data to respect its security and to treat it in accordance with applicable data protection principles. We do not permit our service providers to use your data for their own independent purposes.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Data is retained for the duration of your account's active status on the Platform.
• Closed Accounts: After you close your account, we retain core identity and transaction records for a minimum period of five (5) years to comply with anti-money-laundering regulations and to resolve any outstanding disputes.
• KYC Documents: Identity documents submitted for verification are retained for at least five (5) years from the date of account closure.
• Communications Records: Customer support correspondence is retained for three (3) years from the date of the last interaction.
• Technical and Usage Logs: Server logs and usage data are typically retained for twelve (12) months before being anonymised or deleted.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6. Your Rights

As a user of the ywkk Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We aim to respond to all requests within thirty (30) days.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that deletion requests may affect your ability to use the Platform.
• Right to Restrict Processing: In certain circumstances, you may ask us to restrict the processing of your data while a dispute or review is pending.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

7. Data Security

ywkk implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and our servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Storage: Sensitive data at rest, including financial records and KYC documents, is stored using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised ywkk personnel on a strict need-to-know basis. All staff with data access undergo regular security training.
• Password Hashing: Account passwords are hashed using a robust one-way cryptographic algorithm. We never store or transmit passwords in plain text.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity, with automated alerts for any anomalous behaviour.
• Regular Security Reviews: We conduct periodic internal security audits and vulnerability assessments to identify and address potential weaknesses proactively.

While we take every reasonable precaution to protect your data, no online transmission or storage system can be guaranteed to be 100% secure. If you suspect any unauthorised use of your account, please contact us immediately at [email protected].

8. International Data Transfers

ywkk primarily serves players in Bangladesh and our core infrastructure is oriented towards serving the Bangladesh region. In some cases, data may be processed by service providers operating in other jurisdictions (for example, cloud hosting providers). Where such transfers occur, we take steps to ensure that appropriate safeguards are in place, including contractual data protection clauses that require the recipient to uphold standards equivalent to those described in this Policy.

All times referenced in relation to support, processing windows, or notifications are expressed in Bangladesh Standard Time (BST, UTC+6).

9. Cookies and Tracking Technologies

ywkk uses cookies and similar technologies on the Platform. A cookie is a small text file stored on your device that helps us recognise you and maintain your session. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable features such as secure login sessions, account authentication, and fraud prevention. You cannot opt out of these cookies.
• Analytics Cookies: These help us understand how players navigate the Platform — for example, which games are most visited and where players encounter errors. Analytics data is processed in aggregated, anonymised form. You may opt out by adjusting your browser settings.
• Preference Cookies: These remember your settings (such as language or display preferences) to provide a more personalised experience on return visits.

We do not use advertising or cross-site tracking cookies. You can manage your cookie preferences at any time through your browser's cookie settings. Note that disabling strictly necessary cookies may affect the functionality of the Platform.

10. Children and Minors

The ywkk Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step during account registration, and we may request supporting documentation to confirm your age.

If you are a parent or guardian and believe that a person under 21 in your care has registered on our Platform, please contact us immediately at [email protected]. We will investigate and, if confirmed, promptly close the account and delete all associated personal data.

11. Links to Third-Party Services

For the convenience of processing deposits and withdrawals, the Platform integrates with third-party payment services including bKash, Nagad, Rocket, and Upay. Once you navigate to or interact with these external services, this Privacy Policy no longer applies. We strongly encourage you to review the privacy policies of any third-party service you use in connection with your ywkk account.

ywkk is not responsible for the privacy practices or content of any third-party services, platforms, or websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered players via the email address associated with their account.

We encourage you to review this Policy periodically to stay informed about how ywkk protects your personal data. Continued use of the Platform after any update constitutes your acknowledgement of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ywkk handles your personal data, please reach out to our dedicated support team:

• Email: [email protected]
• Support Hours: 24/7, all days of the year (Bangladesh Standard Time, BST UTC+6)
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.

For data rights requests (access, deletion, portability, etc.), please include "Data Rights Request" in your subject line and provide sufficient information to allow us to verify your identity before processing your request.